Carls Jr Restaurant

I went to the restaurant around 1:40 pm and I bought the single sdgh star combo , and I ordered to go and it was for my 4 year old daughter and she doesn't like tomato so when I was about to take out the tomato I saw a pubic hair on the tomato, so I went back to the store around 4:30 and the same shift manager that took my order told me that it was weird and he didn't believe me that the pubic hair came from there, and he only said what I want and I told him that I want another burger, he never apologized, the only thing that he said was that the pubic hair wasn't his, of course it wasn't his because he wasn't cooking, and it doesn't matter who it is, but the way he acted is not the right way for a professional manager, this is not the first time that he is like that , before this I bought a shake the shake wasn't filled to the line and also the wimp cream was all soggy it didn't look apatite to me, so I told him to make me another one, and he got mad, but he made it right. He always makes excuses for everything.

Dear management

On last Saturday 24,2024 around 6 pm we went to eat at Carls Jr, on Wilshire Blvd. in Santa Monica, CA

Receipt ID #71

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We were 3 people. Me, my roommate Stephen who is disabled and his 80 year elderly mom, Grace.

They ordered 2 fish sandwiches , on both of them, they ordered them plain with no lettuce and no tarter sauce and we paid to add to One slice of cheese to one of the sandwiches but But we when we got the order . they put on one of them tarter sauce and lettuce , even though we ordered both of them Plain

So , They asked me if I could walk up to the counter to correct the order , thats it

When I explained to the guys at the front of the counter what happened , they told me , this is not the way we ordered it . I said hold on a second please to double check .

As soon as I said , hold on , one of the employees to there who I found out later , that his name was Brian

He said to me what did you say ? I said hold on. He said , who are you telling to hold on and he became physically aggressive and he took his apron , or whatever he was wearing in front of everybody and he wanted to physically fight with me. I said what's wrong . He said I want you to get the *** out of here . I said what is going on here ,

He kept yelling and screaming I want you to get the F out of here now

So Grace , the elderly lady with me and her disabled son, Stephen who we all came together, tried to tell him to calm down and he said to her, you need to get the *** out of here.

Nobody seemed to be able to reason with this crazy employee , so I said to him, why should we leave, we are paid customers and we have the right to stay and eat , So grace asked him if he can fix the sandwich right so we can sit and eat and please calm down, The employee Brain came out and stood there , and to Grace , I dare you to make one more step close to me and you will see what is going to happen to you .

He at first threatened me physically and now he just threatening an 80 year old women who happened to be CFO for a non profit organization who worked in the past with the police department with 18 working with violent kids

Brian , kept saying , I want you to get the *** K out of here now

To make things much worse, then another employee named , Joe, who is the cook, who probably is the one who messed up on the order backed up Brain and came forward said , I will pay you what you paid and I want you all to get *** out of here.

They were both using profanities out loud in front of the customers, to humiliate us

I said listen , we are not leaving here until you fix the sandwich and we are going to eat what we paid for and if you dont like it , call the police

So they called the police , , but before the police came, we walked outside and sat in our car traumatized by what these 2 employees did to us

When Grace went inside the restaurant to reason with them, this other employee named Joe, spoke profanities to her and he insulted her one more time and told her to get the Fook of out here again

Then , I remembered along time an incident that happened in front of me in the same restaurant with the same employee, Brain did it to another customer before and I was right because I verified that with the manager there at the time named

Then the police came and one of the mangers there named Mauricio who I learned from him that he was higher than Brain and he was present there but he said to me I could not intervene and stop these 2 employees because he said he was on a break. Maurico said to me, that he was standing there the whole time and he witnessed what happened , when I asked him, if you witnessed everything .

I believe they both employees had tatoos and very insulting and used foul language and threats to us . Mauricio told me the name of these 2 employees who did us wrong ,Mauricio told me that these 2 employees was wrong 100% and all they had to do is to replace the sandwich but they did not .

When I mentioned to Mauricio that I have seen Brian did this to another customer and how he kicked the customer out , Mauricio said to me that Brain has done this behavior so many times and we cant do anything about it , because customers dont complain to the corporate office who in turn call the district manager to handle this .

So apparently , this employee Brandon and Joe teamed up together to mistreat, humiliate , intimidate and kick out of customers even if the customer is In the right like we are.

Mauricio , gave us back our money and he fixed us the correct sandwich , but we were extremely traumatized , the police came and they encouraged us to complain about these 2 employees but we could not contact the corporate office sooner because were out of town on business , very busy with our non profit organization because I happened to be the CEO of our non profit organization

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I was supposed to get a free burger, and of course that was a fail, even though I put in an order for it to be ready at 4:30 pm. We decided to order something else.

We waited at least 20 minutes. They hadn't put the order in yet! Some sloppy 400 lb guy with a messy man bun was behind the counter, and it looked as if his left hand didn't know what his right hand was doing. A regional manager was there doing nothing but looking out the back door and laughing.

Some employees you've got there in Calimesa! I've already uninstalled the app, and will never go to your crummy restaurant ever again!

The lettuce was unexceptable, and the bacon was raw on chicken sandwich. Pure crap

Today I ordered food from Carls Jr. When I got there everything had already been payed on the website but when we got there the employee said that they did not receive the order and they also refused to look at our confirmation.

When we asked for an explanation on why after he did not try to help us and he was already being rude, after he also slammed the window and refused to help us. We already asked them before hand and he just said there was no computer and shut the door and left.

Now my money that I got charged I can never get back, I also had to drive there just to try to buy food for my kids and I lost my money and my time. Is this how you guys run your company?

Hi it's stated this was the email for guest relations I wanted to let you know we're a long time at Carl's Jr family and we've noticed in like the last year the quality of the food is just really going down we noticed that whenever we use a coupon which of course gets us excited when we find them the food is subpar it's lesser amounts it's lesser in quality and I actually had a employee at one of the Carl's juniors yell to the Cook that it's a coupon meal and that's ridiculous. Almost every time we go now the fries are either cold or limpy they're not full the chicken strips are 2 in long and they're weird curled pieces the lemonades are flat I'm just not sure what's happening.

I'm also contacting you because I visited the restaurant at 5000 El Camino Real in Los Altos on the 24th and the 26th the 24th I got chicken tenders that were horrible they were very small and they were literally the darkest shade of brown before it turns to black so obviously they were overcooked the fries were not even half full in the small container they were limp they were not even room temperature and they probably were sitting there for a long time the next time I went was on the 26th of January I got the small big burger combo with fries same thing with the fries and the burger was just horrible it wasn't even like a $2 burger and this is a combo that cost me about $11 and I can't believe that that combo would be worth that much it it's not even the type of burger that you would get at a gas station so I'm not sure what's happening so obviously I want my money back but I would like someone to reach out to me and let me know if it's a different type of ownership now or if the franchisees aren't being followed up with quality control I appreciate you listening to my ramblings if there's somebody different I should get in touch with please let me know however the customer service number is useless and nobody ever gets back to you when you go on the website and complain it actually shows on your website in 2000 complaints only 23 have been fixed so that's not very encouraging so someone can call me. I live in the Bay Area in California Thank you

To whom it may concern I went to Carls Jr. on 624 Fletcher Parkway in El Cajon I ordered a California classic double extra tomato no grilled onions.

Instead of onions, I ask for extra tomato. And an extra small side of meat. when I got my order, I got my order around 2:32 PM.

I did not get my extra side of meat patty I shouldve had three and two slices of cheese. And I never got an extra slice of tomato..

So therefore, I had to physically get up and had to tell them to remake my burger, no extra tomato, no extra side of meat. So they were going to throw away the other burger that was missed made on correctly.

I asked her if I can keep it and then they said no because they have to throw it away. I told the cashier about this name, Monica.

Unfortunately, she shouldve let me keep the other burger that wasnt made correctly because I dont like to see food thrown awake because food is very expensive and also too I paid for that California burger that was Missed made correctly. Instead, I had to give it back and watch them throw it away in the trash. So therefore when they made the first Burger.

The cashiers name is Monica. Description black hair in a ponytail Round glasses. In the Carls Jr.. uniform. That includes the hat that says Carls Jr... Also, to Monica shouldve repeated my order very carefully or this incident wouldve never happened

The order number is 234618. Store number 89. The person in the back of the store who was cooking I think she is a shift leader. She had Bright pink hair with a gold name tag, long black, long sleeves, and a black shirt on.. I did see the person with the bright pink hair, said to Monica that she will make my burger when.

But unfortunately, she forgot to put classic sauce on it so when I got my burger back, I have to ask her to put classic sauce on my burger, so therefore she gave me Classic sauce on the side with a knife so I can put it on my own Classic sauce on my burger. Also two after I got the new burger back Time to 38. My fries were cold and not very good. Because they were sitting out too long because I wasted my time to complain about my burger because the cooks didnt make it correctly. To whom it may concern I just want to inform you that I was very dissatisfied with the service.

That was a great service that I got net Carls Jr.. it was pretty ***

If these cooks cannot make my my food right then I will ask for my money back and I make myself very clear and direct on this. When I ask for my money back, Ill just go to Jack in the box down the street from Carls Jr..

the reason why I am making a big deal about this is because I am giving Carls Jr.. my business. But then yet they cant make my food correctly that doesnt make any sense.

They need to think about how the customers want their food in the correct way or certain way. also to if they want to give me a certification in the correct way, I deserve two free combo meals that also includes my next-door neighbor because he was there at the time that the incident occurred.

Also to the employees are at fault for this mistake not me Im just a customer.

Thank you sincerely, Michelle Beathe if you have any further questions. You can Contact me at 619-201-****

also too. I Have evidence of the receipt when the incident occurred. Heres a picture of the receipt from yesterday,

Monday December 18, 2023