Carls Jr Restaurant

I was on my way to a schedule appointment

And decided to stop by and grab a combo from Carls Jr. since I did not have much time I would think it was gonna be something quick

I only had about 25 minutes to get to my appointment.

Im at the drive-through and I placed my order.

When I got to the window, Id pay for my order

And the lady gave me my drink and she asked me if I want any condiments and I said yes let me get some ketchup and ranch

And then she asked me to go park in front of the restaurant in the spot that is right in front of the restaurant

So I did I drove to the front and I found the spot in front of the front. I parked there. There was not a lot of cars. I dont understand why they keep doing this when they move you from the drive-through window in the park spot.

So I did that the first five minutes passed by and I seen a couple of cars that also came out of the drive-through in the storm parking right next to me

Within the next 10 minutes of 2 cars got their food and they left and I waited a couple more minutes and I dont see nobody coming out

So I go inside the restaurant

The lady had a couple people that she was handling so Im waiting standing there in front of her and she looked at me a couple times

After she was done with her customers, and I said to her, I havent received my food and then I told her there was a couple cars that came after me that they already got their food they left and I want to know whats going on

And shes like oh did you order the chicken stars

And I said no

I ordered a famous star combo

I already have a drink

And Ive been waiting outside for 15 minutes now

And then she starts looking at her screen scrolling through all the orders.

She cannot find my order. I dont know whats going on.

By this time, Im already a little man and Im upset because Im hungry and I need to go. I cannot wait anymore.

Then I see the lady at the restaurant she asked her cook. Have you made a famous star

And they all look surprised like they dont know what shes talking about

I already knew they had forgot about me

So I walked out.

I didnt even get my money. I didnt even have my money back.

I was so upset. I know theyre busy but at the time that I placed my order there was not a lot of cars.

I just dont want what happened. Obviously they charge me for what I order and they gave me my drink, but they never came out with my food Im very disappointed With their customer service.

I ordered from Carl's Junior drive-through, Rotorua, New Zealand, 3 Western Bacon Burger combos. The sauce is totally disgusting (flavour is beyond anything ever tasted before, like it was retrieved from the rubbish bin after going off over time), the burgers were cold, and the fries were disgusting and cold.

The only nice thing was the thick shakes, which we purchased separately. I spent $68.97 on the entire order. I will never come back, and I will publicly share this over Facebook and other streams, as not only is your food disgusting, but the prices are beyond a rip-off. I have kept one burger intact, as I want to send it to the authorities to get them to diagnose it if it was made with deteriorated food products.

We were sick after eating it. I have asked the company to contact me.

As I was in line at the Carl's Jr. on Valencia in Tucson, Arizona, I overheard the manager telling an employee they were going to find someone else because he's already struggling.

That employee he was referring to actually happened to be sick, and we all agree we don't want anyone sick handling our food. The employee he was speaking to is actually a favorite here. I know who he was speaking to because of other employees in shock about not being able to miss work if you are sick. The manager, Alfonso, showed no empathy and blamed that employee for her struggles; her name is Yolanda.

Yolanda made this ship sail a little smoother, and the disrespect and negligence on her manager's behalf, along with the malicious intent to force an employee to work while sick, risking everyone else's health, including employees and customers, is downright distasteful and inhumane. Hopefully, someone can step in and do something about this; otherwise, you may face greater consequences in the future due to pure negligence, retaliation, and a superiority complex of one manager, Alfonso.