I had a buy one get one free coupon for the Western Bacon Cheeseburger and I was shopping at a store near this particular Carl's Jr. Therefore it was convenient to this Carl's instead of the Carl's I normally go to near my home.
I placed my order, "to go," and I was a bit suspicious when my order was completed in what seemed to be in under a minute. I live about five miles away and started to eat the burger immediately once I got home. I had other errands to run and couldn't return to the restaurant, additionally, it wasn't nearby.
My complaint is that the burger was stale: the meat, bread and onion ring inside were dried out and hard. I've been a loyal patron of Carl's for fifty year and Carl's has always been my first choice.
This is the only time I've been disappointed and I ended up giving the burgers to my dogs.
I was the only patron there, the restaurant was completely empty.
There is ongoing construction currently next to the restaurant and I suspect this is a contributing factor to their lack of customers and I'm assuming the burger was premade and most definitely not fresh. Anyway, I will reiterate, this was the worst Carl's burger I had.
Product or Service Mentioned: Carls Jr Restaurant Western Bacon Cheeseburger.
Reason of review: Bad quality.
Monetary Loss: $4.
Preferred solution: Let the company propose a solution.